Business Process Reengineering (BPR)
BPR has been around for quite some time, the controversy still remains about whether there is any accurate description of BPR, or BPR is just a fad - an appealing label to tag on to whatever your company is doing, to suggest that your latest and greatest work is 'in vogue.' But if reengineering is to continue in the long run, then it must do more than advertise its considerable successes to date. It must become more proactive and inclusive with regard to human, organizational, and motivational change issues.
Dr Michael Hammer defines BPR as "... the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed." One of the main tools for making this change is the information Technology (IT). Any BPR effort that fails to understand the importance of IT, and goes through the pre-BPR analysis and planning phases without considering the various IT options available, and the effect of the proposed IT solutions on the employees and the organization, is bound to crash during takeoff. We have seen that the ERP systems help in integrating the various business processes of the organization with the help of modern developments in IT.
With a good ERP package, the organization win have the capability of achieving dramatic improvements in critical areas such as cost, quality, and speed and so on. So many BPR initiatives end up in the ERP implementation.
Business Process Reengineering is also known as Business Process Redesign, Business Transformation, or Business Process Change Management.
So many definition was provided for the phrase BPR, me myself chose to define the BPR as “Encompasses the vision of new work strategies”
by focusing on :
- actual process design activity
- implementation of the change in all its system : technological, human and organizational dimension.
- continuing development for information systems and networks
WHY BRP?
On a tight competition for global market share, organization are tend to rethink how they do their work in order to dramatically improve.
What to improve?
- Customer service quality
- Reduction operational cost
- become world class competitors